Zadowolenie klienta wynika z wysokiej jakości produktu, właściwej ceny ale i zaangażowania pracownika oferującego produkt.
Wybrane publikacje Time Manager – The world's first personal results tool (1975) Personal Organisation (1979) Me – My Time – My Life (1980) Putting People First (1984) The Key to Personal Effectiveness (1985) Self Respect (1986) Delegation – Delegate, have confidence in others, and increase their competence (1986) Get the best out of your stress (1987) Personal Quality – The basis for all other quality (1988) My Life Tree – A different book about personal development (1990) Employeeship – Mobilising everyone's energy to win (1992) Vision and Leadership (1992) A Complaint is a Gift – From complaint to satisfaction (1993) Personal Guarantee – Associate your name with quality (1993) Be a Double Bagger – Bringing out the best in your self and in others – at home and at work (1994) Reaching for the Stars – A book about team quality (1994) Teamship – Winning teams in sports and organisations (1997) Time Manager for Microsoft Outlook (2000) Heart Work – Improving personal and organisational effectiveness by developing and applying Emotional Intelligence (2000)
Bibliografia
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Kategoria:Duńczycy Kategoria:Urodzeni w 1942 Kategoria:Zarządzanie zasobami ludzkimi